PRODUCT SUPPORT
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When reporting an issue, include the app version, device model, iOS version, connection type, and approximate time. Never send passwords or other sensitive information.
Contact
icyberken@gmail.comUnexpected speed-test result
Note whether you used Wi-Fi or cellular, which endpoint was selected, whether a VPN or proxy was active, and when the result can be reproduced. Endpoint load, wireless conditions, and provider policy can all affect a measurement.
Ping, DNS, or route checks fail
Confirm the target is valid and reachable. A private address works only on the appropriate local network; a restricted network or VPN may block ICMP, DNS, HTTPS, or route visibility.
LAN Scan finds no devices
Confirm access in Settings > Privacy & Security > Local Network, connect to the intended Wi-Fi network, and start a new scan. Client isolation on a router may prevent peer discovery.
Reports and export
Open a saved result to review its endpoint and connection context. Export begins only after you choose CSV, PDF, JSON, or a share summary.
Support scope
We can help interpret app measurements and troubleshoot app behavior. Only your provider can confirm an ISP line fault.