No speed or route appears
Allow precise location while using the app, then wait in an open area until GPS is ready. Indoor environments and Wi-Fi-only devices may not provide stable readings.
Velocity MasterVELOCITY MASTER / SUPPORT
Support
Updated August 1, 2026Try the checks below first. If an issue remains, contact us with your device model, iOS version, app version, and the steps that led to the problem.
Background recording stopped
If background recording is enabled, check system location permissions and Low Power Mode. Continuous GPS use increases battery consumption; stop recording when a journey ends.
Pressure or relative altitude is missing
Some devices do not include a barometer. Velocity Master shows an unsupported state instead of simulated data. GPS altitude may still be available with environment-dependent accuracy.
Export a track
Open a saved journey, enter its report or more actions, and choose GPX, CSV, or JSON. Advanced export formats may require the Pro unlock.
Restore Pro
Choose Restore Purchase in Settings or the Pro page. Use the same Apple Account that made the original purchase.